Return & Refund Policy for Dean Weldon LLC (https://deanweldon.store/)
At Dean Weldon, we strive to ensure your complete satisfaction with our skincare products. If you’re not entirely happy with your purchase, we’re here to help.
Returns & Exchanges
Timeframe:
You may return or exchange products within 30 days of receiving your order.
Eligibility:
Items must be unused, unopened, and in their original packaging with tags/labels intact.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items:
For health and safety reasons, we cannot accept returns for opened or used skincare products.
Gift cards, final sale items, or promotional products are non-refundable.
Refunds
Processing:
Once we receive and inspect your return, we’ll notify you of the refund status.
Approved refunds will be issued to your original payment method within 5–10 business days (timing may vary by bank/payment provider).
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong/damaged item shipped).
Store Credit:
If you prefer, we can offer store credit for returns that meet eligibility criteria.
Exchanges
To exchange an item for a different product or variant, please contact our customer service team first.
Exchanges are subject to product availability. If your desired item is out of stock, we’ll issue a refund or store credit.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping method, as we are not liable for lost or damaged return packages.
How to Initiate a Return/Exchange
Contact our customer service team at support@deanweldon.store or call +16028300792
to request a Return Merchandise Authorization (RMA) number.
Pack the item securely, include your order details, and mail it to:
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Dean Weldon Returns
112 N Central Ave, Phoenix, AZ 85004
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We’ll cover return shipping and expedite a replacement or refund.
Policy Updates
Zero Toner reserves the right to update this policy at any time. Changes will be posted on our website.
Last Updated: [Insert Date]
For questions, email support@deanweldon.store or call +16028300792.
This policy is designed to be transparent and customer-friendly while adhering to U.S. consumer protection standards.
